Return Policy

Return & Refund Policy Last Updated: 09/11/2026 This website is operated by Guangxi Yishun Network Technology Co., Ltd., doing business as JDDSBULK. This policy governs return, exchange and refund requests for cookware and kitchen accessories delivered to United States addresses. 1. Return Window Eligible kitchenware products may be returned within **30 calendar days after delivery**. Requests submitted after this period will not be accepted for return or refund. 2. Return Eligibility To qualify for a return, kitchen items must be unused, free of burn marks, scratches, oil stains and household wear. All original packaging, user manuals and matching accessories must be kept complete and intact. Products cannot show signs of modification, improper operation or home‑caused damage. Non‑returnable items (clearly marked on product pages before purchase): 1. Custom‑made or personalized kitchen goods; 2. Items marked “Final Sale” or clearance promotional kitchenware; 3. Consumable kitchen supplies such as disposable utensils, food‑contact consumables for hygiene reasons, unless received damaged or defective. 3. How to Request a Return To request a return or replacement for your kitchen goods, contact support@jddsbulk.com and provide your order number, item SKU, reason for return, and relevant photos if items arrive damaged or defective. Do not send back goods without prior approval from our support team. 4. Return Address Please do not send returns to our business registration address. Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions. 5. Return Shipping Cost ‑ Preference‑based return: Customers are responsible for return shipping costs for preference‑based returns. ‑ Damaged / defective / incorrect item: If the kitchen item arrives damaged, defective, incorrect, or materially different from the product description, we will provide replacement, refund or other appropriate solutions at no additional cost to the customer. 6. Refund Timing Approved refunds are issued to the original payment method within **5‑10 business days** after the returned kitchenware item has been received and inspected. Please note banks may require extra time to post funds to your account. We will not impose excessive restocking fees or unreasonable cancellation charges. Reasonable post‑sales applications will be handled according to this policy.